Privacy policy

Menorca Bus S.L., under the commercial name Menorca Bus and through the website www.menorcabus.com, offers coach rental and transfer services. Therefore, being aware of the use and processing that must be given to personal data and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and with Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights, and other applicable regulations, it has implemented the corresponding systems to preserve the security, integrity and confidentiality of data considered personal.

Privacy and confidentiality

Data controller: Menorca Bus S.L. for the data provided for coach rentals, transfers and other services offered by the company.

• Tax ID (NIF): B07642218
• Address: C/ Bajolí 7, Polígono Industrial POIMA, 07714 Mahón (Menorca), Illes Balears, Spain
• Registration details: Commercial Registry of the Balearic Islands, sheet IM-1149
• Telephone: +34 971 366 600
• Email: info@menorcabus.com
• Data protection contact: info@menorcabus.com, stating “Data protection” in the subject line, or by post to the address above.

Purposes

• The provision and management of the services offered through the website and, in particular, vehicle rental, coach and transfer services, including coach and minibus transport with driver, as well as the performance of contracts.
• Fleet control and security of Menorca Bus S.L. vehicles.
• Management of traffic infringements, incidents and accidents; roadside assistance services and accident insurance, including the Spanish compulsory passenger insurance (Seguro Obligatorio de Viajeros).
• Responding to requests from police and security forces, as well as from public administrations.
• The sending of commercial communications and satisfaction surveys.
• Preparation of statistical reports using dissociated data.
• Assignment and communication of data between the companies grouped under the name Menorca Bus S.L. and its business group.
• Handling enquiries, quotation requests and messages sent to the website chat assistant.
• Allocating the appropriate vehicle and assistance to passengers with reduced mobility.
• Assessing the job applications received.
• Any other purposes established by legal provisions.

Retention

• Until the limitation period of the legal obligations arising from the provision of the service has expired. The retention period of each processing operation is set out in section IV.

Consent and legal basis

• Contractual: provision of services, control and maintenance.
• Compliance with legal obligations: especially regarding traffic infringements, tax and accounting matters, consumer law, passenger transport and responding to requests from police and state security forces.
• Collection of vehicle location data for fleet control by Menorca Bus S.L. and for the proper management of the staff providing the service.
• Consent of the data subjects for commercial purposes and for the preparation of statistical reports or aggregate segmentation.
• Legitimate interest: informing customers about services similar to those already contracted (article 21.2 of Law 34/2002, LSSI), with the right to object in every communication; handling enquiries; returning lost property; establishing the circumstances of incidents and defending claims.
• Explicit consent (article 9.2.a of the GDPR) for the data of passengers with reduced mobility or assistance needs.
• Consent and pre-contractual measures for job applications.

Recipients

• Data will only be disclosed to third parties where required to comply with legal provisions, especially tax-related obligations, and to the recipients necessary for the performance of the requested service, listed in section III.

Rights

• The rights of access, rectification, erasure, right to be forgotten, objection, restriction of processing and data portability, as well as the right to contact the Spanish Data Protection Agency, are recognised.

Exercise of rights

• By using the contact form on the website www.menorcabus.com , by email to info@menorcabus.com, or by sending a written request to the controller with the subject “Data protection”, including the data subject’s details.

Additional information

Should you require further information, you may request it through the website or in person at the offices of Menorca Bus S.L.

I. Who processes your personal data collected through this website?

Through the website www.menorcabus.com, coach rental and transfer services are provided. The data obtained when contracting coach and transfer services are processed by Menorca Bus S.L.

Menorca Bus S.L. is the controller of your personal data, that is, the information that could identify you, directly or indirectly, collected through the website www.menorcabus.com.

What data we process

Identification and contact details. Full name, email address, telephone number, country and preferred language and, where requested for the booking, the number of your identity document or passport.

Service details. Date and time, pick-up and destination points, flight or ship number, accommodation, number of passengers and their names where requested, baggage, child seats, pets and any remarks you give us.

Data on reduced mobility or assistance needs. The information you give us when a passenger uses a wheelchair, has reduced mobility or needs assistance.

Payment details. Card payments, payment links and Bizum payments are processed directly by banks and payment gateways. Menorca Bus neither sees nor stores your full card details; it keeps only the transaction reference, the amount, the date and the payment method, in order to manage payments, refunds and complaints.

Customer account. If you log in to the website to view your bookings, we process your email address and the access codes we send you. If you sign in with your Google account, we receive from Google, with your authorisation, the name and email address associated with that account.

Communications and customer relationship. Booking and service history, communications we have with you (email, telephone, WhatsApp or chat), incidents, complaints, reviews and survey responses.

Website chat assistant. The messages you write in the assistant and the replies you receive. Please do not include in the chat any health or payment data, or any other data that are not necessary for your enquiry.

Job applications. Name, contact details, message and CV, together with the information it contains.

Images from the vehicle cameras. The images described in the section “Video surveillance in vehicles”.

Items left behind. If you leave an item behind in one of our vehicles, its description and the contact details needed to return it to you.

Browsing data. The data described in the Cookie Policy.

Where we obtain your data

You provide most of your data to us directly. We may also receive data from:

• The person who makes the booking on your behalf (a family member, a travel companion or your company). Anyone who books for other people must inform them of this policy and have their authorisation to give us their data. Bookings must be made by adults; the data of minors who travel are provided by their parents, guardians or the adult responsible for the trip.
• Travel agencies, tour operators, hotels and other companies that contract our transport services for their customers. They pass on to us the data essential to provide the service (name, contact details, flight, accommodation and number of passengers), and the company with which you contracted must inform you of that disclosure.
• Google, if you sign in to the website with your Google account.
• The vehicle cameras.

When we provide a service on behalf of a public authority or another company that is the controller of the data —for example, school transport—, we process those data on behalf of that entity and in accordance with its instructions. In that case, the information about the processing is provided to you by that entity, as the controller.

II. For what purposes does Menorca Bus S.L. collect your personal data?

a) User registration

Your registration as a user of the website, creation of your account and assignment of your ID. This processing is necessary to identify you and to prepare and facilitate your future rental contracts / bookings / transfers with Menorca Bus S.L.; therefore, it is based on the contractual relationship existing with the user.

If you log in to the website to view your bookings, we process your email address and the access codes we send you. If you sign in with your Google account, we receive from Google, with your authorisation, the name and email address associated with that account.

b) Booking and rental / coach / transfer contract

• Confirm and guarantee your booking.
• Modify or cancel your booking.
• Exchange communications with you regarding your booking/rental, such as reminders, replies to queries, etc.
• Manage your rental and the contracted coach or transfer service.
• Manage your invoices and, where applicable, claim outstanding debts.
• Manage the payment of arrears.
• Manage possible claims.
• Manage the recovery of possible damage to the vehicle according to the contract.
• Manage your insurance.
• Return items or belongings left in the vehicle and/or offices.
• Communicate your personal data to judges or competent authorities when requested.
• Managing the booking and providing the transport service, including disclosing the essential data to another transport company when it collaborates in providing the service.
• Sending you the confirmation, the pick-up time and service notices (delays, changes or incidents) by email, telephone or WhatsApp.
• Customer service, handling of incidents and processing of complaints and official complaint forms.

c) Payment data

Payment for contracted services is made through a payment gateway. Therefore, the data necessary for the transaction will not be delivered to, saved or stored by Menorca Bus S.L.

Card payments, payment links and Bizum payments are processed directly by banks and payment gateways. Menorca Bus neither sees nor stores your full card details; it keeps only the transaction reference, the amount, the date and the payment method, in order to manage payments, refunds and complaints.

d) Improvement of products/services

Improvement of products/services through customer surveys. This processing is based on the legitimate interest of Menorca Bus S.L.

After the service we may send you a satisfaction survey. Answering it is voluntary; your answers are not published and are used to improve the service. You may ask us not to send it to you by using the unsubscribe option in the message itself or by writing to info@menorcabus.com, without this affecting your bookings.

e) Promotional and marketing activities

• Sending emails and SMS messages for promotions/special offers.
• Newsletter subscription.
• Registration of rental and service history for suggestions and special offers.
• Sending emails about incomplete bookings or enquiry summaries.
• Management of loyalty programmes and membership cards.
• Organisation of competitions/draws.
• Management and updating of the customer/prospective customer database.

If you have already contracted a service with us, we may send you information about services similar to the one you contracted, in accordance with article 21.2 of Law 34/2002. You may object to these communications at any time, free of charge and without having to give reasons, by using the unsubscribe option included in each message or by writing to info@menorcabus.com.

If you are not yet a customer, we will only send you commercial communications if you give us your express consent by ticking the corresponding box. That consent is voluntary, is not a condition for contracting any service and may be withdrawn whenever you wish.

f) Data on reduced mobility or assistance needs

If you tell us that a passenger uses a wheelchair, has reduced mobility or needs assistance, we use that information solely to assign the appropriate vehicle and assistance; it is known only to the people who organise and provide the service, and we process it on the basis of the explicit consent you give us when you provide it. You may withdraw that consent at any time, although without that information we may not be able to adapt the service.

g) Management of fines, road traffic incidents and claims

• Transfer the identity of the driver or possible driver to the competent authorities.
• Comply with the fine collection procedure established in the legislation in force.

Mandatory processing pursuant to Royal Legislative Decree 6/2015, of 30 October, approving the Traffic, Motor Vehicle Circulation and Road Safety Law.

This processing applies when the customer drives the rented vehicle (rental without driver). In services with driver, the drivers are employees of Menorca Bus S.L., and traffic offences and the identification of the driver before the authorities are handled using the company’s and its drivers’ data, not passengers’ data. In all cases, customers’ data are also used to establish the circumstances of road traffic accidents and incidents and to bring, exercise or defend claims, for example for damage caused to a vehicle or for non-payment; this processing is based on the legitimate interest of Menorca Bus S.L.

h) Account/ID blocking due to contractual risks

• Payment incidents involving legal proceedings.
• Repeated accidents or damage.
• Intentional damage.
• Use in breach of general terms and conditions or contracts.

This processing is based on the legitimate interest of Menorca Bus S.L. If your data have been blocked, your request may be rejected. You may challenge this decision by contacting us through the contact form.

i) Connected vehicles / geolocation

Menorca Bus S.L. may access geolocation data to monitor the condition of the vehicle and prevent fraud and theft, for the purpose of protecting the fleet. This is based on legitimate interest. These data are recorded by the fleet management system and are also used to organise services and to tell customers where the vehicle that will pick them up is. In services with driver, the location refers to the vehicles, which are driven by company staff, and not to passengers or their phones; in rental without driver, it may be linked to the person driving the rented vehicle.

j) Job applications

If you send us your application —through the “Work with us” form, by email or by any other means—, we will use it to assess your application in Menorca Bus’s recruitment processes.

To process it, we need you to accept these terms: on the website form, by ticking the box for this privacy policy; by email, by confirming it in reply to our acknowledgement of receipt; and at our offices, by signing the data protection document for applicants. By accepting, you allow us to keep your application for two years for other vacancies and to share it with the companies of our group for the same purposes. You may withdraw your consent at any time by writing to info@menorcabus.com.

If you join the company, you will receive specific information about the processing of your data as an employee.

k) Automated decisions and artificial intelligence

The messages you write in the assistant and the replies you receive. Please do not include in the chat any health or payment data, or any other data that are not necessary for your enquiry.

We do not take decisions based solely on automated processing that produce legal effects concerning you or significantly affect you.

The website chat assistant is an artificial intelligence system, and this is stated when you open it. Its answers are for guidance only: they do not change your booking or replace the service confirmation or the General Terms and Conditions. If you need a definitive answer, please contact us by telephone or email.

This website may process data through cookies and tags. Please consult the Cookie Policy to accept or reject them.

III. Recipients of the information

1) Categories of recipients

• Authorised personnel of Menorca Bus S.L. and entities of the same group, or agents/intermediaries, for the purposes described.
• IT service providers for technical purposes.
• Competent traffic and transport authorities, in the event of fine or infringement management, an accident, an inspection or an official request.
• Judges and courts when required.
• Insurance companies, including the insurer of the Spanish compulsory passenger insurance (Seguro Obligatorio de Viajeros), in the event of assistance, claims or accidents.
• Financial entities owning the fleet, when necessary to identify the driver before the competent authority.
• Creditworthiness files if there is a certain, due and payable debt, after prior claim.
• Other transport companies that collaborate with Menorca Bus in providing your service, which receive only the data essential to provide it.
• The agency, tour operator, hotel or company that contracted the service for you, to the extent necessary to keep it informed of the provision of the service and of any incidents.
• Banks and payment gateways, to manage payments and refunds.
• Providers that process data on behalf of Menorca Bus as data processors: web hosting and email; booking and operations management software; fleet management system and vehicle cameras; website chat assistant; sign-in, maps, website statistics and form protection; artificial intelligence tools that help us sort and answer the enquiries we receive by email; and office software and document storage tools.
• External advisers (accounting, tax, employment and legal advisers), when necessary to comply with our obligations or defend our rights.
• Public authorities, courts and law enforcement agencies, where there is a legal obligation to provide them.

We do not sell your data or disclose them to third parties for their own purposes.

2) International transfers

Menorca Bus S.L. may transfer data outside the EU where necessary, applying appropriate safeguards in accordance with Regulation (EU) 2016/679, including standard clauses approved by the European Commission where applicable.

Some of our technology providers (website statistics, sign-in, maps, form protection, chat assistant and artificial intelligence tools) may process data outside the European Economic Area, mainly in the United States. These transfers are covered by the EU–US Data Privacy Framework where the provider is certified under it or, failing that, by the standard contractual clauses approved by the European Commission. You may request information about the safeguards applied by writing to info@menorcabus.com.

IV. Data retention period

V. User rights

• Access
• Rectification
• Erasure, profile cancellation or no commercial use.
• Right to be forgotten, in certain circumstances.
• Objection, especially to direct marketing or processing based on legitimate interest.
• Restriction of processing, in the cases provided for in article 18 of the GDPR.
• Portability of the data you have provided, where the processing is based on consent or on the contract.
• Withdrawal of consent
• Complaint before the supervisory authority.
• Not to be subject to decisions based solely on automated processing which produce legal effects concerning you or similarly significantly affect you.

To exercise your rights, please contact Menorca Bus S.L. following the procedure indicated in the following section.

To exercise these rights, write to info@menorcabus.com stating “Data protection” in the subject line, or by post to the controller’s address, indicating the right you wish to exercise. If we cannot identify you with certainty, we may ask you for additional information or a copy of an identity document. We will reply within a maximum of one month, which may be extended by two further months where the request is particularly complex; in that case we will inform you within the first month.

If you consider that we have not dealt with your request properly, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD; www.aepd.es · C/ Jorge Juan 6, 28001 Madrid) or with the supervisory authority of your country of residence in the European Union.

VI. Data protection enquiries

• Online contact form or email to info@menorcabus.com, or postal mail to Menorca Bus S.L. with the subject “Data protection”.
• For legal notifications: address indicated in the legal notice or corporate information of Menorca Bus S.L.

VII. Security mechanisms

Menorca Bus S.L. applies physical, technical and organisational measures to prevent unauthorised or unlawful processing, loss, destruction or damage. Transmission is protected by TLS.

We apply technical and organisational measures appropriate to the risk in order to protect your data: an encrypted connection on the website and in the payment process, user-based access control in our systems, access to images limited to authorised staff, backups, and confidentiality obligations for our staff and providers. Should a security breach occur that entails a high risk to your rights, we would notify you in accordance with article 34 of the GDPR.

Video surveillance in vehicles

The vehicles of MENORCA BUS, S.L. are equipped with video surveillance systems for the following purposes:

1. To protect the safety and physical integrity of workers, passengers and other users.
2. To prevent, detect and clarify assaults, theft, damage, acts of vandalism, fraud and other incidents.
3. To protect the company’s vehicles, facilities, equipment and assets.
4. To analyse accidents, collisions, sudden braking, passenger falls and other incidents related to the service.
5. To handle and defend judicial, administrative, insurance or extrajudicial claims.
6. To exercise, in a necessary and proportionate manner, the company’s powers of surveillance and control over compliance with employment obligations.

The cameras are directed towards:

• The interior of the passenger area.
• The entry and exit doors.
• The driver’s position or surrounding area.
• The front of the vehicle and the direction of travel.

The cameras shall be positioned so that they only capture the areas necessary for the purposes communicated.

The capture of public roads shall be limited to the strictly necessary area to monitor traffic, investigate accidents and guarantee vehicle safety.

The system has the following characteristics:

• Image recording: continuous.
• Sound recording: no sound is recorded.
• Real-time viewing: no.
• Remote access: yes, with restricted access.
• Associated geolocation: yes.
• Alerts or event-based activation: sudden braking, collision, possible use of a mobile phone and possible smoking gesture.
• Facial recognition: no.
• Biometric identification: no.

The existence of remote access does not mean that the activity of drivers or service users is permanently observed.

Access to the images may only take place where there is a specific and justified reason related to:

• The safety of people.
• The management of an emergency.
• An accident or incident.
• A technical or security alert.
• The location of a vehicle.
• A claim or complaint.
• A specific indication of non-compliance.
• Another duly justified operational need.

Remote access shall not be used to carry out permanent, indiscriminate or disproportionate surveillance of workers.

Employment monitoring

Images may be used to verify compliance with employment obligations where there is:

• An accident.
• A claim.
• A complaint.
• A security incident.
• An alert generated by the system.
• An indication of non-compliance.
• A specific situation requiring verification.

The images shall not be used as an ordinary system for continuous performance monitoring.

When an alert is generated automatically, it must be reviewed by authorised personnel. No sanction shall be imposed based exclusively on the automatic alert.

Our drivers. Images of the driver’s cab concern our drivers. The system also automatically detects certain behaviour at the wheel, such as the possible use of a mobile phone. Drivers receive prior and specific information about this system from the company, in accordance with article 89 of Organic Law 3/2018. Every incident detected by the system is reviewed by a person, and no measure is taken solely on the basis of an automatic alert.

The company shall not record conversations.

The processing is based on:

• The protection of people, vehicles, assets and facilities.
• The legitimate interest of the company, workers, passengers and third parties.
• Compliance with obligations regarding safety and risk prevention.
• The exercise of management, surveillance and control powers recognised by employment legislation.
• The formulation, exercise or defence of claims.
• Compliance with legal obligations.

The following may access the images, where necessary and within the scope of their duties:

• The company management.
• The personnel responsible for security.
• The personnel responsible for human resources, where there is a justified employment-related purpose.
• The personnel responsible for accidents, claims or insurance matters.
• The persons responsible for data protection.
• Technology providers or security companies acting on behalf of the company.
• Insurance companies, in the event of a loss or claim.
• Law enforcement agencies.
• Courts, tribunals and competent authorities.

Authorised persons must respect the duty of confidentiality.

Accesses, viewings, downloads or extractions must be limited to what is necessary and, where technically possible, recorded.

Images shall be retained for a maximum period of one month from their capture.

Once this period has elapsed, they shall be automatically deleted, except where they must be retained in order to:

• Prove an accident or incident.
• Handle a claim.
• Investigate a possible unlawful act.
• Investigate a possible employment-related breach.
• Formulate, exercise or defend claims.
• Make them available to the competent authorities.

When the images prove facts that may affect the integrity of people, assets or facilities, they shall be made available to the competent authority within the legally established period.

Extracted images shall be blocked and retained exclusively for the time necessary to fulfil the purpose that justified their extraction.

The existence of cameras shall be communicated by means of visible information signs in the vehicles and, where applicable, in the facilities.

The signs shall identify MENORCA BUS, S.L. as the controller and shall indicate how to obtain additional information and exercise the corresponding rights.

Your rights over the images. You may exercise the rights of access, erasure, objection and restriction of processing, for example to ask us to preserve images you need for a claim. So that we can locate you in the recordings, please tell us the date, the approximate time, the vehicle or the route, and attach a recent photograph. If there are any images, we will provide them to you without affecting the rights of other people; where it is not possible to hand them over without showing third parties, we will inform you in writing of the data we hold. By their very nature, images cannot be rectified and the right to data portability does not apply to them. As they are erased within a maximum of one month, we recommend that you make your request as soon as possible.

VIII. Other information

Obligation to provide data

The data marked as mandatory in the forms are necessary to manage the booking or deal with your request; if they are not provided, it cannot be completed. If the data are inaccurate or incomplete —for example, a wrong flight number or telephone number—, it may be impossible to provide the service or to notify you of an incident. Accepting commercial communications is always voluntary.

Social media and WhatsApp

Menorca Bus has profiles on Instagram, Facebook, LinkedIn and YouTube, and answers enquiries via WhatsApp. The data you provide to us through those channels are processed to deal with your enquiry; any other processing is governed by the privacy policy of each platform. On Instagram we may use automatic replies to the messages you send us.

IX. Changes and updates

This privacy policy was published on 30-04-2026 and last updated in September 2026. If changes are made, they will be identified on this page. Where a change significantly affects processing based on your consent, new consent will be requested.