1. Booking
Bookings can be made up to 24 hours before the service through www.menorcabus.com, in the Transfers section.
During the booking process, the following details must be provided:
- Type of service: arrival or departure
- Flight time and flight number
- Customer name
- Destination
For departure services, the following information must also be provided:
- Pickup time
- Hotel of origin
- Booking name
The customer must be at the pickup point 5 to 10 minutes before the time indicated in the booking.
The category and vehicle type are indicative. The assigned vehicle may vary depending on availability, while always maintaining the reserved service level.
2. Confirmation
Once the booking has been completed, the customer will receive an email confirmation at the address provided during the booking process.
The confirmation will include the service details and these general terms and conditions.
We coordinate pickup times according to flight arrivals and departures, the location of the accommodation and the time needed to reach the airport.
The service is planned so that the customer arrives at the airport approximately 2 hours before the flight departure time.
For shared SHUTTLE services departing from more distant areas, such as Ciutadella de Menorca, Cala en Bosch or Cala en Blanes, the hotel pickup window may be up to 4-5 hours before the flight departure time, especially in high season, due to transfer times, traffic and airport operations.
These time margins are set to guarantee the service, the punctuality of the transfer and arrival at the airport with sufficient time.
For shared Shuttle services, the customer will receive an email 12-24 hours before confirming the pickup time and pickup location.
3. Meeting point
For airport arrivals, the customer must go to the MenorcaBus office, following the instructions provided in the service confirmation.
For departures, the driver will wait outside the hotel or at the agreed point, in the designated areas, at the confirmed time.
4. Cancellations
Cancellation is free up to 24 hours before the scheduled time of the service.
Within this period, a full refund of the amount paid will be issued.
Outside this period, charges of up to 100% of the contracted service may apply.
Cancellation must be made from the booking details, through the user account panel available on the website, at the following link:
5. Services for Children
During the booking process, baby seats or booster seats may be requested.
The additional cost is €8 VAT included per unit and journey.